Privacy Policy

Collection

We may collect your personal information directly from you (e.g. when you visit our Web Platform); in the course of our relationship with you (e.g., if you utilize travel services); when you make your personal information public (e.g. if you make a public post about us on social media); when you download, install, or use any of our Services. We may also receive information about you from third parties (e.g., our travel partners). We may also create information about you, such as records of your interactions with us or combine data you have provided to us with data obtained from third parties such as social networks and other data collection entities. NTF is not responsible for the personal information you volunteer about yourself in public domains. This Privacy Policy does not cover the practices of third parties who may provide information about you to NTF. Some of the information that we may collect includes but is not limited to:

• Information provided to us during sign-up/registering or using our Web Platform such as your username or login details; e-mail ID; contact number(s)
• Booking information which includes information about your travel, Trip ID, PNR details, bookings, co-passengers, travel preferences etc.
• Demographic information such as gender, nationality, age/date of birth
• Location information that describes the precise geographic location of your device
• Purchase and payment-related information such as records of travel services purchases and prices; invoice records; payment records; payment method; cardholder or account-holder name; payment amount; and payment date
• Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
• Information related to any of your co-passengers or any other traveller(s) for whom you have made a booking using the Web Platform. In such a case, you must confirm and represent that each of the other co-passengers or traveller(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further shared by us with the concerned service provider(s)
• Some sensitive personal information such as your health information or Covid 19 vaccination status or certificate in case you wish to avail of any services that require us to process the certificate/vaccination status or other such similar information strictly required to ensure the safety from the spread of communicable diseases as required under the local regulatory requirements
• Any other information that you may share with us or collected from you while you visit, access or use our Web Platform or contact us for query resolution (e.g., the type of device you are using, I.P address, the internet service provider, browsing history, device identity, mobile operator, Wi-Fi Connection, service set identifier (“SSID”), International Mobile Subscriber Identity (“IMSI”), and International Mobile Equipment Identity etc.)
• If you enrol on our loyalty program or participate in a third-party loyalty program offered by us, we will collect and store your personal information such as name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, demographic and work details which are provided by you to us or a third-party business partner that operates platforms where you can earn loyalty points for purchase of services or offerings, and/or also redeem them. We will also collect your information related to your transactions on Web Platform and such third-party business partner platforms.

In general, you can browse the Web Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information, by choosing not to use a particular service or feature on the Web Platform. Our primary goal in collecting your personal information is to provide you with a safe, efficient, smooth, and customized experience. Furthermore, the information we collect will strictly be used for legitimate, business, contractual and lawful purposes only.

If you receive an email or a call from a person/association claiming to be from NTF seeking sensitive personal information like debit/credit card PIN, net banking or mobile banking password, we request you never provide such information. We, at NTF or our partners, do not, at any time, connect with you requesting such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Cookies

We may use data collection devices such as "cookies" on certain pages of the Web Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We may store page views, clicks and search terms used for ad personalization targeting separately from your personal information. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.

You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Web Platform and you may be required to re-enter your password more frequently during a session. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. More info at Google Privacy Policy. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the Services.

Sharing

We may share/disclose your personal information internally with our group companies or with other third parties and affiliates. Some of the instances where we may share your personal information are:

• Any relevant third-party service providers such as an airline, hotel, or activity service provider(s) who provide the end services.
• With our data processors who provide storage and other related services to you on our behalf such as cloud service providers, payment gateways, fraud detection, and customer service providers.
• With your consent, we may liaise with third-party advertising service companies for online behavioral advertising.
• With outside professional advisors (such as accountants, auditors, or lawyers), subject to binding contractual obligations of confidentiality.
• With government agencies or other authorized law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary.
• With any relevant third-party acquirer(s), if we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

Due to the international nature of our business, we may share your personal information internationally with NTF, group companies, and partner companies, and with other third parties located in countries that may have different laws and data protection compliance requirements. We would ensure appropriate security measures while we transfer this information.

Use of Children’s Information

Our Web Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so.

Your Rights

You may access, correct and update your personal information directly through the functionalities provided on the Web Platform (profile and settings sections). You can also write to us at dpo@ntftravel.com to assist you with these requests.

Choice / Opt-Out

You have an option to withdraw your consent that you have already provided by writing to us at dpo@ntftravel.com (mentioning “for withdrawal of consent”). Note that withdrawal of consent will not be retroactive and may hamper your access to the Web Platform or restrict the provision of our Services. You can also opt out of receiving non-essential (promotional, marketing-related) communications by clicking the unsubscribe link or writing to us at the same email.

Changes to Policy

We may update this Privacy Policy periodically. We will alert you to significant changes by posting the date our Privacy Policy was last updated, placing a notice on our Web Platform, or sending you an email. Your continued use of any of the Services shall be deemed your acceptance of the Privacy Policy.