NTF Travel Cancellation & Refund Policy
This Cancellation and Refund Policy describes how NTF Travel, a part of Nand Tourism and Finserv Limited, (collectively referred to as “NTF”, “us”, “our” or “we”), its affiliates and group companies, who provide travel-related services and leisure activities (“Services”) process cancellation and refund requests for bookings made on the websites www.ntftravel.com and its sub-domains; mobile application and m-site (hereinafter, collectively referred to as “WebSite”). The term Supplier refers to airlines, hotels, and other service providers, with which, you can make a booking on WebSite or offline through NTF.
General Cancellation Rules
All cancellation requests will be processed strictly in accordance with the respective policies of the Supplier offering the particular service.
Important Note on Fees:
A non-refundable convenience/service fee may be charged by NTF for all services booked on the WebSite. Convenience could be levied on ticket fares, other bookings, and any ancillaries including onboard meals and extra baggage. In case of cancellation (either by the traveller or the Supplier), this fee is non-refundable.
Every booking made on the WebSite is subject to cancellation charges, governed by the Supplier’s policy.
Online Cancellations:
- You can cancel your booking online through the “My Bookings” section within your profile.
- Cancellation requests will be accepted based on the respective policies of the service provider.
- In case, you booked for an infant and need to cancel the booking, the entire booking containing all travellers will be cancelled simultaneously. However, if you wish to cancel the infant booking alone, please contact our Contact Centre.
Offline Cancellations:
- We also accept cancellation requests offline. For that, you can reach out to our Contact Centre.
- Cancellation requests made only online or through our Contact Centre shall be processed. NTF Travel shall not be liable to process any cancellation requests made through any other medium.
Flight Ticket Cancellation
The cancellation charges may vary depending on the booking class, the type of fare (non-refundable, refundable, or partially refundable) as well as the time at which the cancellation was made. It also depends on other factors as governed by the policy of the airline issuing the ticket. For detailed information on the cancellation charges, kindly contact the airline directly.
NTF Cancellation Fee (In addition to Airline charges):
- 5% for tickets costing up to 25,000 INR
- 4% for tickets costing up to 1,00,000 INR
- 3% for tickets costing 1,00,000 INR and above
Cancellation Deadlines:
- Online Cancellation: A minimum of 12 hours before the departure.
- Offline Cancellation (Domestic): Must be made at least 5 hours before the scheduled time of departure.
- Offline Cancellation (International): Must be made at least 8 hours before the scheduled time of departure. You can contact our Contact Centre via info@ntftravel.com.
- Cancellation Less than 3 hours before departure: You should contact the airline directly to get your booking cancelled. Once the airline cancels your booking, you should contact our Contact Centre to initiate the refund.
Important: If you already did a 'Web/Tele Check-in' with the airline, you need to contact the airline directly for booking cancellation. NTF Travel will not be able to process a refund while you are still 'checked in' and will not be held liable for the same.
NTF Travel will not be responsible for any flight rescheduled/cancellations by the airline.
Hotel Booking Cancellation
The policy governing the cancellation of a hotel booking depends on several factors including booking rates and check-in dates.
Common Hotel Cancellation Policies:
- Cancel By Date: Enables travellers to cancel free of charge up until a certain period before the date of booking. After this period, hotel cancellation policies can either charge standard cancellation charges or require full payment for the reservation.
- One-Night Cancellation Penalty: Under this policy, accommodation providers usually charge a cancellation fee equivalent to one night’s stay at the hotel.
- Non-refundable Hotel Booking Policy: Applicable on prepaid bookings. Under this policy, the hotel takes complete payment of the reservation at the time of booking and the same is non-refundable.
Packages, No Show & Special Events
Holiday Packages Booking Cancellation:
The cancellation charges and timelines for holiday packages depend entirely on the vendors that NTF deals with for offering the service. The service providers can include hotels, airlines, cab and bus operators, and other suppliers, the services of which are offered within the package.
No Show Penalties:
- Flights: The airline reserves the right of admission or boarding for onward or return flight, in case the customer fails to board any segment of the travel for his itinerary. NTF Travel shall not be responsible or liable for such refusal of admission or boarding.
- Hotels: For no-shows in case of hotel bookings, the hotel might charge a penalty that could amount to the total cost of the reservation, a partial amount, charges for one-night booking, or a no-show fee.
Seasonal or Special Event Cancellations:
Suppliers might have separate cancellation policies in place for specific seasons or events. This is usually done to minimize the losses due to cancellations. NTF has no control over the supplier’s cancellation policies and you must check with the respective supplier for the same.
Refunds on Cancellation
Refunds will be processed according to the respective Supplier’s rules and cancellation policies. Such refunds shall be subject to NTF receiving the approval and the applicable refund amount from the respective Supplier. After NTF receives the approval and applicable refund amount from the respective Supplier, it will take 7 business days to process the applicable refund.
Any cancellation made directly with the Supplier needs to be cancelled on NTF Travel to initiate the refund process. You can cancel your booking by contacting our Contact Centre at info@ntftravel.com.
However, in case the Supplier ceases its operations, any refund owed by the Supplier to the customer will be processed by NTF Travel only after NTF receives the same from the Supplier.
Deductions and Non-Refundable Items:
- Charges for add-ons like seats, meals, and extra baggage purchased will not be refunded at the time of cancellation.
- NTF's non-refundable convenience/service fee (for ticket fares, hotel bookings, or ancillaries) will be deducted.
- Cashback, if any, credited to you for the booking being cancelled will be deducted from the total refund amount.
- In the event of cancellation, NTF Travel retains the absolute discretion to revoke any offer, benefit, coupon or gift made available at the time of the booking and recover the same from the refund amount.
Refund Method:
- In the case of a non-registered user, the refund amount will be credited to the original source of payment.
- Registered users might get an option to choose to get the refund amount in a separate mode (such as a wallet on the WebSite if provided) or to the original source of payment.
Post-Refund Debiting:
After refund processing is complete, if the cancelled booking, for which the refund has been processed, is found to be amended or utilised on the same booking number (for example, PNR for flights) directly with the Supplier, NTF reserves the right to debit your original mode of payment for the amount which has been refunded.
Paper/Offline Tickets:
If you need a refund for paper tickets or offline booking, please send the offline booking confirmation documents back to us. Your documents must reach us within 48 hours of cancellation so that we can get them endorsed by the Supplier for you. If your offline booking documents get lost or damaged, the Supplier might not be able to process a refund request.
GST
GSTIN cannot be updated once booking is completed.